Refund policy

At Nightward, we want you to feel safe at home and on the road — and confident in your purchase. Every order is backed by our 60-Day Money-Back Guarantee. If you're not happy with your detector, our support team is here to help.

Our Return Policy

Damaged or Not Working on Arrival (7 Days)

If your order arrives damaged, or a unit doesn't power on or work as described, let us know within 7 days of delivery and we'll make it right.

Give It a Real Try

Use your detector the way it's meant to be used: plugged in where you sleep, cook or run gas appliances — at home or in your RV. Live with it for a while and watch the readings.

Still Not Satisfied? (60 Days)

If Nightward isn't right for you within 60 days of delivery, just email our support team. We'll work with you to find a solution — whether that's setup tips, a replacement, store credit, or a refund for returned units.

How to Request a Return

Email us first. Write to support@trynightward.com with your order number and a short note about your experience. Many questions can be solved right away — for example with tips on placement, the warm-up after plugging in, or reading the display.
Get your return instructions. If a return is approved, we'll email you the return address and instructions.
Send the units back within 14 days. Pack each detector with the accessories it came with, ship it within 14 days of receiving our return instructions using a trackable shipping method, and reply to our email with your tracking number.
Receive your refund. Once your return has arrived and been checked, we'll issue your refund and confirm it by email.

Please contact us before sending anything back — returns sent without instructions can't be matched to an order and won't be accepted.

Refund Eligibility

Refunds are issued for units that are returned to the address we provide. To be eligible:

Your request is made within 60 days of delivery.
Your return has been approved by our support team.
The units are shipped within 14 days of receiving our return instructions, to the return address we email you, and you share the tracking number with us.

Used is fine — a detector has to be plugged in to be tried. Units that come back complete and without damage beyond normal use are refunded at the price you paid. For units that are damaged, incomplete, opened up or modified, our support team will work with you on a fair solution. If you return part of a multi-pack (for example one unit from a 3-pack), the refund is calculated on the price you paid per unit.

If your order included a free gift (such as the 12V adapter), please send it back when you return every unit from that order. Free gifts that are kept may be deducted from your refund at their listed value.

Our Money-Back Guarantee is available once per customer, household and shipping address.

Refunds are credited to your original payment method. Please allow 7 to 10 business days (or longer, depending on your bank) for the money to appear in your account.

Shipping fees paid at checkout are not refunded.

Return Shipping

Return shipping costs are paid by the customer, unless your order arrived damaged, didn't work on arrival, or we sent the wrong item. Please note that our returns center may be located outside the United States, so delivery of your return can take a little longer. We recommend a trackable shipping method — we can't refund returns that never arrive.

Not Eligible for a Refund

Requests made more than 60 days after delivery.
Units that are not returned (except items that arrived damaged or not working, and missing or wrong items).
Returns sent without contacting us first, or shipped more than 14 days after we sent your return instructions.
A second guarantee request from the same customer, household or shipping address.
Repeated refund requests, or requests that show signs of abuse or fraud.
Delays caused by an incorrect address entered at checkout, or by carriers, weather or other events outside our control. If your order hasn't arrived, contact us and we'll help track it down.

We reserve the right to decline requests that don't meet this policy.

Damaged or Not Working on Arrival

If your order arrives damaged, or a unit doesn't power on or work as described, email us within 7 days of delivery with your order number and a photo or short video of the problem. Once the problem is confirmed, and depending on the issue and stock, we'll arrange one of the following:

A replacement, or
A refund to your original payment method.

In most cases, you don't need to send the unit back. If we do need it back — for example to check a defect — we'll email you instructions and cover the return shipping. Issues reported later than 7 days after delivery are handled under our 60-Day Money-Back Guarantee.

Missing or Wrong Items

If something is missing from your order or we sent the wrong item, that's on us. Email us within 7 days of delivery with your order number and we'll make it right.

Cancellations and Order Changes

Need to cancel or change your order? Email us as soon as possible after placing it at support@trynightward.com. Orders move quickly, and once our team has started the shipping process we often can't stop it.

If we can stop your order before it ships, we'll make the change or cancel it. If it has already shipped, you can still request a return under this policy.

Talk to Us First

If something isn't right with your order, please contact us before opening a dispute with your bank or card issuer. We can almost always resolve your request faster directly — a dispute opened while we're already working on your request usually slows things down, because the payment provider has to review the case first.

By placing an order, you agree to this Refund Policy, our Shipping Policy and our Terms of Service.