Shipping policy

Every Nightward order is packed and shipped by our fulfillment team as soon as it comes in.

Where we ship

We ship to all 50 U.S. states and Washington, D.C. We currently do not ship outside the United States, to U.S. territories, or to APO/FPO/DPO addresses.

Processing time

Orders typically ship within 1 to 2 business days. Orders are processed Monday through Friday, excluding holidays. Orders placed on a weekend or a holiday start processing the next business day.

Delivery time

After your order ships, delivery within the United States usually takes 2 to 3 business days.

Delivery times are estimates. Remote areas (including parts of Alaska and Hawaii), local postal delays or peak shipping periods can add time in individual cases.

Shipping cost

Standard Shipping — $3.95. Free on orders of $100 or more (this includes every multi-pack: 2, 3 and 4 units).

The order value is calculated after discounts and before taxes. Your shipping cost is always shown at checkout before you pay.

Tracking

As soon as your order ships, we'll email you a tracking number with a link to follow your package. Tracking updates can sometimes lag behind because of processing at postal facilities or carrier network delays — most resolve within a few days. If you don't receive your tracking email, or your tracking seems stuck, email us with your order number and we'll look into it.

Lost packages

If your package seems lost, email us with your order number. We'll open an investigation with the carrier and keep you updated. If the carrier confirms the package was lost before delivery, we'll send you a replacement or a refund.

Marked as delivered, but not received?

If your tracking shows your order as delivered but you can't find it:

Check around your property — porch, mailbox, lobby or other common delivery spots.
Ask neighbors or building management — someone may have accepted it for you.
Wait 1 to 2 days — packages are sometimes marked as delivered a little early.

Still missing? Email us with your order number and we'll guide you through the next steps.

Your order counts as delivered once the carrier's tracking confirms delivery to the shipping address entered at checkout. From that point, responsibility for the package passes to you. We can't replace or refund packages that go missing after confirmed delivery, but we're happy to help you file a claim with the carrier.

Damaged on arrival

If your order arrives damaged, email us within 7 days of delivery with a photo or short video. You'll find the details in our Refund Policy.

Address accuracy

Please double-check your shipping address before placing your order. If you spot a mistake, contact us right away — we can usually still change it before the order ships. Once your order has shipped, we may not be able to redirect it, and we are not responsible for delays or failed delivery caused by an incorrect or incomplete address.